What is an uptime guarantee?

Refers to the amount of time within a specific period that a hosting provider's system is active or available for servicing site visitors. All hosts must have some downtime for routine maintenance or unexpected outages.

If your web site downtime is more than a cumulative 1 hour per month, we will credit the amount of downtime over 1 hour to your next quarter hosting fees. Downtime is referred to as our network equipment being down. We do not possess control over the Internet, therefore we cannot guarantee that you will be able to access your site due to circumstances beyond our control.

We guarantee that our network will be up and functioning 99.8% of the time per month. We feel a safety net of .2% each month allows us time for repairs and unforeseen events that may arise.

In order to receive your credit you must do the following:

1) Document your web site downtime in writing.
2) Have your web site downtime verified by Xi Shells.

Restrictions
Credits shall not be provided to you in the event that you have any outage resulting from
1. Scheduled maintenance as posted from time to time on our news page
2. Circumstances beyond Xi Shell's reasonable control, including, but not limited to, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, unavailability, interruption or delay in telecommunications.
3. All credits given are non-refundable and may only be used to pay current or future service fees.
4. Your account must be in good financial standing and be in compliance of our Acceptable Use Policy